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    todd

    1 year, 11 months ago

    Hi I have been using my x2 for about a week and have noticed my breathing rate is way off. Just curious if this is a known issue or.maybe I’m doing something wrong?

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    6 Comments
    • Profile picture of Community Manager
      Community Manager
      1 year, 11 months ago

      Dear Todd,

      Thank you for reaching out regarding the breathing rate readings on your X2 device.

      Please note that breathing rate readings can be influenced by a wide range of variables. This includes the type of activity you’re engaged in, your physical condition, age and more. Each of these can have an impact on how the device interprets and displays your breathing rate.

      We would like to understand more about the specific circumstances under which you’re observing these discrepancies to provide the best possible assistance and the most accurate readings going forward. We have informed our customer support team about this, and someone will be in touch with you shortly to gather more details.

      Sit Tight!

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        todd
        1 year, 10 months ago

        Now my replies keep getting deleted. I’ll be returning mine to amazon

        • Profile picture of Community Manager
          Community Manager
          1 year, 10 months ago

          Hey Todd,

          We hope you’re doing well. We had escalated your matter as soon as we found out about the difficulties you were facing. Our customer support representative has reached out to you via email. We will also be sending up a follow up email to make sure your queries are answered and close any communication gaps. Please be assured that we’ll seek to resolve the issues at the earliest!

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          Community Manager
          1 year, 10 months ago

          Hi, We have been trying to reach out to the email that is registered on the Frontier X mobile app. Please let us know if you have an alternate email. You can also directly mail us on support@fourthfrontier.com and we would be happy to assist you.

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      arielle
      1 year, 11 months ago

      I’m also having incorrect breathing rates. I thought it’d pick up movement but it’s measuring much higher rate than I’m breathing and I’m just sitting here (literally just took it out of the box an hour ago lol)

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