How odd. Are you wearing it upside down?

Hi Abigail, Please follow the instructions in the below link to make sure the Frontier X is worn correctly. If you are still facing issues, do reach out through support@fourthfrontier.com https://fourthfrontier.tawk.help/article/3-wearing-the-frontier-x

You’re wearing it upside down!🙃 seriously, button should be at bottom