Whenever it fails to download completely, such that for instance I can’t see the ECG, I’ve learned to use the following procedure: I’m assuming you’re now at a point where you’re not recording an ecg currently. first click on the top right button that says disconnect so your app is disconnected from your monitor. next in your app, open the settings gear that’s located in the lower right corner and scroll through the menu to select log out. then terminate your app so it is no longer running. while you’re in this mode hold down the button on the sensor for about 10 seconds to force it to reboot. finally restart the app login and connect to your sensor. a short while after you’ll actually get to see your ECG properly downloaded. hope that helps. Jim

Hey Jenny,
We’re really sorry to hear about the issue with your night’s recording not syncing properly on your device. We comprehend how valuable accurate data is to you. Your issue has been promptly escalated to our team. We truly appreciate your understanding and patience as we work towards finding a resolution.

Please be assured that we are doing everything within our capacity to address these issues swiftly. Your patience and understanding are greatly appreciated. You can expect someone from the team to reach out to understand the issue specifics better and provide a resolution .