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After 25 years of taking SVTs (from the age of 12) I finally had a catheter ablation on Wednesday there. I’ve been told there’s only a 5% chance of it being an issue again in the future. The hospitals over the last decade have been unable to catch any of the episodes, being so sporadic. It became a joke that all I needed for the SVTs to stop was a…Read More
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I seem to have lost a night’s recording. Opened app, connected. It was retrieving data until it said it had failed to sync, but the synced button continued to load until 100% but my data wasn’t added as an event. It then automatically deleted any data on the monitor 🤔
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Hey Jenny,
We’re really sorry to hear about the issue with your night’s recording not syncing properly on your device. We comprehend how valuable accurate data is to you. Your issue has been promptly escalated to our team. We truly appreciate your understanding and patience as we work towards finding a resolution.Please be assured that we are…Read More
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I’m completing activities but the stop button doesn’t seem to work. Only started using yesterday. I’m hoping not to lose data by holding the blue button until it does a thing but this seems to be the only way to make the activity end before I’m then able to synch it. Is this a common issue?
Whenever it fails to download completely, such that for instance I can’t see the ECG, I’ve learned to use the following procedure: I’m assuming you’re now at a point where you’re not recording an ecg currently. first click on the top right button that says disconnect so your app is disconnected from your monitor. next in your app, open the…Read More